A bot that actually answers customers — not one that just collects tickets nobody reads
Chezis closes customer conversations on its own — from your knowledge base, in Telegram and on your website, by voice, photo and text — and hands the operator only what actually needs a human. What's below isn't a mockup — it's a working bot.
The same bot that works for our clients
We run our own support through Chezis — write anything and get a real answer, not a canned one.
From sign-up to your first answered customer — about 15 minutes
Everything below you do yourself, in your browser and in Telegram. There is no sales call and no onboarding queue.
Create your bot
In Telegram, send /newbot to @BotFather and paste the token it gives you. Takes a minute — and the bot stays yours, not ours.
Connect your operator group
A regular Telegram group with Topics switched on. Every escalation arrives there as its own thread, with full context.
Upload your knowledge base
FAQs, documents, guides — as plain text, as they are. The bot splits them into answers on its own.
Add the widget to your site
Copy one <script> line from your dashboard into your site. Optional — and no backend of your own required.
Built to take load off your support team
Understands voice and photos
A customer sends a voice message or a screenshot of an error — the bot recognises it and answers properly, in any language. No operator has to transcribe audio by hand.
Learns on its own
Every good operator reply becomes part of the knowledge base with one click — and the share of conversations closed without an operator keeps growing on its own, with no manual admin work.
Hands off hard cases to a human
Doesn't know the answer, the customer asks for an operator, or the topic is sensitive — the conversation goes to your operator group with full context, instead of getting lost in a ticket queue.
Speaks the customer's language
Replies in whatever language the customer wrote in automatically — no need to staff an operator for every language your customers use.
A widget that looks like yours
Your logo and company name in the header, four ready-made themes, and full colour control — fill, border, header, button. Customers see your support, not ours.
An honest online status
Set your support hours and the widget says what's true: online now, or when a human will reply. Prefer to always show "online"? That's one switch.
Every conversation, searchable
Read what your customers actually asked, search across it, and see where the bot came up short — then fix it by adding one answer to the knowledge base.
Weekly report
How many conversations the bot closed on its own, how many went to an operator, and what needs your attention — a short message once a week, no dashboard required.
Personal data stays protected
Card numbers, SMS codes and other sensitive data are stripped out automatically, before they ever reach the model — compliance you don't have to configure yourself.
Pay for the conversations the bot actually handles
Not for messages, and not per operator seat — you can have as many operators as you want on any plan. A conversation is counted once a day, and only if the bot actually replied: a chat that's just opened, or handed straight to an operator, doesn't count. All channels — Telegram, website widget and API — are included on every plan.
Starter
- Telegram bot
- Website widget
- API for your mobile app
- Self-learning from operator replies
- Unlimited operators
- Weekly report
- 3 months of history
Growth
- Everything in Starter
- 2.5× the daily conversations
- 12 months of history
Business
- Everything in Growth
- 5× the daily conversations
- 24 months of history
- We help with your first knowledge-base import
The free trial is 14 days or 500 conversations, whichever comes first — full Growth functionality, no card. Free accounts are approved manually, paid plans start automatically right after payment. Billing is in euro: crypto today, card or company invoice on request. More than 500 conversations a day — let's talk about custom terms.
The questions everyone asks first
Do I need a developer to set this up?
No. Setting up the bot is a conversation with Telegram and a form on our site. The only place code appears is the website widget: one ready-made <script> line that goes into your site template. Whoever edits your site does it in a minute — and if your site was built by an agency, just forward them the line.
Do I have to create the Telegram bot myself?
Yes, and deliberately so. You send /newbot to @BotFather, pick a name, and paste the token you get into our form. It takes a minute, and it means the bot lives in your Telegram account: the name, the avatar and the ability to cut us off are all yours, not ours.
What is the operator group and do I need one?
It's a normal Telegram group where the bot posts anything it couldn't handle — one thread per conversation, with the customer, the reason for the handoff and what was already discussed. Your team replies in the thread and the answer reaches the customer automatically. If you have no separate support team yet, create a group with just yourself in it.
What exactly counts as one conversation?
One customer getting at least one AI reply, within one day — whether they send five messages or fifty. A chat that's just opened doesn't count, and neither does one handled entirely by a human operator. You pay for the AI doing work, not for the chat existing.
What happens when the bot doesn't know the answer?
It says so and hands the conversation to your team — instead of guessing. It only answers from the knowledge base you uploaded, so it can't invent facts about your business. If a customer asks for a human, that always goes through, no exceptions.
Is the free trial really free?
Yes — no card, nothing to cancel. It runs for 14 days or 500 conversations, whichever comes first, with the full Growth feature set. Free sign-ups are approved by hand (it's how we keep people from farming free accounts), so there may be a short wait before your bot goes live.
Can I cancel, and does anything auto-renew?
Nothing renews by itself — you pay for each period manually, so it's impossible to forget to cancel. Leaving is immediate and doesn't need us: revoke the token in @BotFather and the bot stops, delete one <script> line and the widget is gone.
Where is our data, and is it used to train models?
No, your conversations are never used to train models. They're used to answer that same customer and — only when your operator confirms it — to grow your own knowledge base. Sensitive values like card numbers and SMS codes are stripped before anything reaches the model, and each company's data is isolated from every other company on the platform.
More questions? Ask our bot in the corner of this page — it answers from this same knowledge base.
What's coming next
Our roadmap — what's in development now. We don't sell these yet, and they aren't part of any plan until they ship.
Get started in minutes, no card required
14 days or 500 conversations free on the Growth plan. Sign-up is self-serve from start to finish — have questions, need a bigger plan, or want to pay by invoice? Write to us.